Bad Vet Service


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Our question this week was:

I'm really unhappy with the recent service I got from my vet. But I don't want to be a pain. What should I do? I hate having these feelings and bad mouthing them.



Hi – thanks for your email. I understand your situation. It is frustrating to get bad service. They say that for everything you do right, a client may tell 1 person but for everything you do wrong - a client will tell 10 people. This situation isn't good for your or the veterinarian.

If it was me that wronged you, I'd hope you would talk to me about it. Give me a chance to make it right. I think a lot of veterinarians would feel the same way.

If you are frustrated and feel unhappy with the service, tell them. Give them a chance to explain or make it right.

Best of luck!

Dr. Debra

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About The Author

debra-primovic Dr. Debra Primovic

Debra A. Primovic, BSN, DVM, Editor-in-Chief, is a graduate of the Ohio State University School of Nursing and the OSU College of Veterinary Medicine. Following her veterinary medical training, Dr. Primovic practiced in general small animal practices as well as veterinary emergency practices. She was staff veterinarian at the Animal Emergency Clinic of St. Louis, Missouri, one of the busiest emergency/critical care practices in the United States as well as MedVet Columbus, winner of the AAHA Hospital of the year in 2014. She also spends time in general practice at the Granville Veterinary Clinic. Dr. Primovic divides her time among veterinary emergency and general practice, editing, writing, and updating articles for, and editing and indexing for veterinary publications. She loves both dogs and cats but has had extraordinary cats in her life, all of which have died over the past couple years. Special cats in her life were Kali, Sammy, Pepper and Beanie.